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What to Expect from your Appliance Wellness Program

● Washer - maintenance includes the following services: check seals and hoses, clean out accessible drain pump filters, pull and clean dispenser and housing. On top load machines, clean agitator and tub ring and on some top loaders the washer will be opened up and top of tub cleaned. Run a clean cycle when applicable.

● Dryer - maintenance includes the following services: vacuuming the interior of the dryer to eliminate lint build-up and fire hazards. If the dryer has rollers, posts will be properly cleaned and lubricated. Transition hose will be cleaned thoroughly and checked for leakage. Check water valves when applicable for leaks.

● Dryer Vent Duct - remove lint with brushes from the interior of the house to the end cap. Clean out dryer vent duct in the wall and take pictures. ***Note we clean from inside up the vent duct to the roof cap. As we are not insured, nor have the equipment to get on your roof, If it is required to get on the roof to clean lint out of the roof cap, we would outsource that to a company that is licensed and insured to do that. Typically this is an extra $200.

● In addition we will inspect all connections, operations, balance and more; diagnosing any minor issues (some issues may incur a return trip with a qualified service technician) while ensuring your laundry machines are operating efficiently and correctly.

● Refrigerator - maintenance includes the following services: vacuuming and cleaning behind and underneath your fridge; thorough cleaning of the condensing coil, fan, motor, and drip pan if accessible; inspecting connections, motor, fan, water lines, check for drain plugs, etc., diagnosing any minor issues (some issues may incur a return trip with a qualified service technician).

● Dishwasher - maintenance includes the following services: inspecting original installation; securing and leveling as needed; cleaning out the food catch, sump area, sprayer arms and drain line, pull toe plate and check for leaks underneath, diagnosing any minor issues (some issues may incur a return trip with a qualified service technician).

● Checking air gap to disposal hose for debris and blockage when applicable, diagnosing any minor issues (some issues may incur a return trip with a qualified service technician).

● Garbage disposal - inspection includes the following services: checking motor and grinder operation. Cleaning the interior of garbage disposal with ice.

● Oven - Test at 350 degrees and calibrate if necessary and possible.

● Cooktop - inspect burners for proper operation and clean gas burners if necessary.

● Ice Machine (if purchased with a “Plus” package) Pull parts and manually clean out if necessary. Run approved Ice Machine cleaner through the system and test for proper operation afterward. Clean condenser coils and check for leaks. ***Note - if a large build up of scale or debris is built up (common in ice machines), sometimes it impacts the draining of the machine or an external drain pump after cleaning. Doc Danielson ARAC will do everything possible to prevent this, however an additional trip with appropriate charges may be necessary. This service is provided every 6 months as part of the original cost. 

● Includes 2 purchased Dryer Fire Risk Assessments for you to "Pay it forward" to 2 households filled with people you love and care about. ($196 value)

● All appliance repairs are capped at 2 minimum service calls ($99 or $198) for labor and diagnosis.***per issue

● 10% off all parts the first year.

● Renew every year before renewal date and receive another 5% on parts to a maximum of 40%

● Sign up for automatic renewal and receive 10% off our regular rate.

***Additional benefits for the Platinum Package:


● All labor for repair is waived*

Exceptions: We do NOT perform major repairs as defined by: more than 1 hour of diagnostic on the first service call or more than 2 hours total of diagnostic and labor to repair. Some repairs do require extra labor, extra fees for additional manpower, mileage fees for out-of-area service, fees for expediting, or extra/special equipment to perform the repairs and/or maintenance. If a repair requires 2 technicians for safety, then the cap will be multiplied by 2. For dryer vent duct cleaning, price does not include cleaning out the end cap on the side of the house or on the roof if a ladder is needed to reach the end cap.

 

*Waived labor does not apply to 2nd technician, mileage fees for out-of-area service, fees for expediting, or extra/special equipment to perform the repairs and/or maintenance.

These fees should be discussed prior to Doc Danielson Appliance Repair & Care being contracted to perform maintenance, service or labor.

If a monthly payment plan is selected, you may cancel prior to Doc Danielson ARAC performing the maintenance, however there will be no refund for payments already made. Once the maintenance is performed, then the client will be obligated to pay the full amount owed for the year whether on a monthly or upfront payment and will be required to sign an AGREEMENT TO EXTEND INVOICE PAYMENT TERMS prior to Doc Danielson ARAC performing the maintenance. Waived labor for repair does not include installation of new or used equipment.

Studies have shown proper care of your appliances, especially routine maintenance, can extend their life and save you the expense of replacing them too soon.
Proper maintenance can increase the life of a major appliance by up to 30% on average, not to mention preventing unnecessary repairs, leaks and fires.

Dryer Maintenance

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Oil Wheels for mobility
& breakdown prevention

We remove all the lint locked under the wheels and apply lubrication for increased movement.

Check Rollers and belts for wear and tear

We carry rollers and belts on our trucks in case you need a new ones.

*Add On - (150$ Value)

Clean out the transition hose and dryer vent for increased fire prevention

We have specialized equipment that we professionally clean out the dryer vent with.

Vacuum and wipe inside for fire prevention

We photograph all the lint, vacuum it up, and wipe down the inside of your dryer with a damp cloth.

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Cleaning

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Testing

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